Frequently Asked Questions
Are all your products handmade?
Yes! Every piece at Popup Stone is handmade in our Pune studio. That means no two pieces are ever exactly alike—slight variations in size, glaze, and finish are part of their unique charm.
Do you take custom orders?
We do! Customisation depends on the product and design. Drop us a message or email with your request, and we’ll let you know the possibilities and timelines.
How do I care for my pottery?
Are your glazes food-safe and lead-free?
Yes! All our glazes are food-safe and lead-free, unless specifically mentioned otherwise on the product page. You can use our pottery with complete confidence for food and beverages.
What if my order arrives broken?
We take great care in packaging, but if something arrives damaged, please share unboxing photos/videos within 48 hours of delivery. We’ll replace the item or issue store credit. (Please note: replacement shipping costs are borne by the customer.)
Do you accept returns or exchanges?
Since all items are handmade, we don’t accept returns or exchanges unless the piece is damaged on arrival. (See our Return & Exchange Policy for details.)
Can I cancel my order or workshop booking?
Once an order is placed with payment, or a seat is booked for a workshop/class, there are no cancellations and no refunds. For workshops, you may transfer your spot to a friend/family member by informing us in advance.
How long will it take to receive my order?
Ready-to-ship pieces are usually dispatched in 5–7 business days. Custom orders may take 2–4 weeks. Delivery usually takes 5–10 working days after dispatch.
Is express shipping available?
Yes, express shipping is available at an added cost. If you’d like to upgrade, please get in touch with us via call or WhatsApp after placing your order to confirm availability and charges.
Do you ship internationally?
We hope to expand internationally soon!
Do you take export orders?
Yes, we do for bulk quantities only. We have successfully completed export orders before and have all the required documentation in place for smooth processing.
Do you host pottery workshops?
Yes! We host beginner-friendly workshops at our Pune studio. Follow us on Instagram or check our website for upcoming workshop dates.
Do you sell in bulk for cafes, restaurants, or gifting?
Yes, we do take bulk and HoReCa (Hotel/Restaurant/Café) orders. Please get in touch with us for a customised quotation.
Can I visit your studio?
Yes, with prior appointment you are most welcome! We’d love to have you visit and experience Popup Stone in person.
What’s the best way to stay updated about new collections?
Follow us on Instagram @popupstone and sign up for our newsletter to be the first to know about new launches, workshops, and special offers.
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Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry’s standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged.
Lorem Ipsum has been the industry’s standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book.
Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry’s standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book.
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Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry’s standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged.
Lorem Ipsum has been the industry’s standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book.
